At SoulCraftAndLore (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or use our website, https://www.soulcraftandlore.com (“Site”), and our services (“Service”).

By using our Site and Service, you consent to the practices described in this Privacy Policy.

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Information We Collect

We may collect the following types of information:
   •    Personal Information: Name, email address, phone number, billing and shipping address, and payment information when you make a purchase or contact us.
   •    Usage Data: Information about how you interact with our Site, including your IP address, browser type, device information, pages visited, and time spent on our Site.
   •    Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and tailor content.

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How We Use Your Information

We use your information to:
   •    Provide and improve our products and services
   •    Process and fulfill orders
   •    Communicate with you about your orders or inquiries
   •    Send promotional emails (if you have opted in)
   •    Analyze Site usage to improve performance and content
   •    Comply with legal obligations

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How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:
   •    Service Providers: Such as Wix (our website host) and Razorpay (our payment processor) to help operate our Site and process transactions.
   •    Legal Compliance: When required by law or to protect our rights.
   •    Business Transfers: In the event of a merger, acquisition, or asset sale.

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Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

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Your Rights and Choices

You may:
   •    Access, update, or correct your personal information by contacting us.
   •    Opt out of promotional emails by following the “unsubscribe” link in the emails.
   •    Request deletion of your data, subject to legal and operational requirements.

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Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

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Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children.

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Your Rights under the GDPR (for EU Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
   •    Right to Access: You can request a copy of the personal data we hold about you.
   •    Right to Rectification: You can ask us to correct inaccurate or incomplete data.
   •    Right to Erasure: You can request the deletion of your personal data in certain circumstances.
   •    Right to Restriction of Processing: You can request we limit the processing of your data.
   •    Right to Data Portability: You can request a copy of your personal data in a commonly used format.
   •    Right to Object: You can object to the processing of your data in certain situations.

To exercise these rights, please contact us via the Contact Us page.

We rely on your consent, contract performance, or legitimate interests as our lawful basis for processing your data.

 

Your Rights under the CCPA (for California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
   •    Right to Know: You can request information about the categories of personal data we collect and how we use it.
   •    Right to Access: You can request a copy of the personal data we hold about you.
   •    Right to Deletion: You can request deletion of your personal data, subject to exceptions.
   •    Right to Opt Out of Sale: We do not sell your personal data.

To exercise your CCPA rights, please contact us via the Contact Us page.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of the Site indicates your acceptance of the updated policy.

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Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please reach out via the Contact Us page on our website.